Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Leash Ladies services, including our mobile app, websites, and related products (collectively, the “Platform”).

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the Platform.

Leash Ladies is operated by Inferno45, LLC (“Company,” “we,” “us,” or “our”).

2. Description of the Platform

Leash Ladies is a marketplace that connects:

• Pet owners (“Owners”)
• Independent pet service providers, such as walkers and sitters (“Walkers”)

The Platform:

• Lets Owners create bookings and pay for services
• Lets Walkers offer services and receive payouts
• Facilitates communication between Owners and Walkers

We provide tools to help Owners and Walkers find each other. We do not provide pet services ourselves and do not employ Walkers.

3. Eligibility

You may use the Platform only if:

• You are at least 18 years old
• You have legal capacity to enter a binding contract
• You use the Platform in a personal or business capacity consistent with these Terms and applicable law

You represent that all information you provide is accurate, current, and complete, and you agree to keep it updated.

4. Account registration and security

To use many features, you must create an account.

You agree to:

• Provide accurate and complete registration information
• Keep your login credentials confidential
• Be responsible for all activity under your account
• Notify us promptly if you suspect unauthorized access or a security issue

We may suspend or terminate accounts that:

• Provide false information
• Misuse the Platform
• Violate these Terms or law

5. Role of Leash Ladies (marketplace only)

You acknowledge that:

• Walkers are independent third-party providers, not employees, agents, or partners of the Company
• We do not control how Walkers provide services
• We do not supervise, direct, or manage Walkers during services

All agreements for pet services are between Owners and Walkers.

We do not guarantee:

• Quality, safety, or legality of services
• Identity, background, or suitability of any user
• Safety of pets, people, or property

You use the Platform at your own risk.

6. Background checks and vetting

We may:

• Offer optional background checks for Walkers through third-party providers
• Display indicators that a background check was completed

You understand that:

• No background check is perfect
• Background checks may be incomplete, outdated, or limited
• Company does not guarantee that any user is safe, honest, or non-violent

You remain responsible for:

• Your own due diligence
• Your decision to engage with any person or pet

Owners and Walkers should communicate clearly, meet in safe locations when needed, and use common sense.

7. Pet health, behavior, and risks

By using the Platform, Owners represent and warrant that:

• Pets are up to date on core vaccinations as recommended by a veterinarian
• Pets are properly licensed and tagged where required by law
• Pets are not known to be aggressive or dangerous, unless clearly disclosed in writing in the booking
• Known medical issues, allergies, and behavior concerns are disclosed in the booking notes

Owners acknowledge that:

• Pets may act unpredictably
• There is always risk of injury, escape, or property damage

Walkers acknowledge that:

• Working with animals carries inherent risk, including bites, scratches, falls, and encounters with other animals or people
• They are responsible for using reasonable care and handling pets safely

You agree that you, and not the Company, are responsible for any personal injury, pet injury, death, or property damage resulting from pet services.

8. Bookings, payments, and fees

The Platform may use third-party payment processors (such as Stripe).

By submitting a booking:

• Owners authorize the Company and its processors to place holds, charge, capture, and refund amounts related to the booking and any tips, taxes, or fees
• Walkers agree that payouts will be processed through the Platform according to the payout schedule and fee structure shown in the app

You agree that:

• Service prices, fees, and payout percentages may change
• Service fees paid to the Company are non-refundable, except where required by law or explicitly stated in our refund policy
• Chargebacks or payment disputes may result in suspension or reversal of payouts

Tips:

• Owners may tip Walkers through the Platform where available
• Tips belong to the Walker, except where law requires otherwise

9. Cancellations and refunds

Cancellation and refund rules are defined in the app and may vary by:

• Timing of cancellation
• Service type
• Local law

You agree that:

• Some bookings may be non-refundable after a cutoff time
• We may, but are not required to, offer goodwill refunds or credits
• Our decision on refunds through the Platform is final from the Platform’s perspective, without limiting any rights you may have under law against another user

10. Conduct rules

You agree that you will not:

• Use the Platform for any fraudulent, illegal, or abusive purpose
• Harass, threaten, or harm any person or animal
• Discriminate against users based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics
• Misrepresent your identity, qualifications, or pet information
• Attempt to circumvent the Platform’s payment system
• Interfere with or damage the Platform, including by introducing malware or scraping without consent

We may investigate and take action including:

• Account suspension or termination
• Cancellation of bookings
• Withholding of payouts related to suspected violations
• Reporting suspected illegal activity to law enforcement

11. Insurance

The Company may, in its discretion, maintain general business insurance.

You understand that:

• This is not personal insurance for Owners, Walkers, pets, or third parties
• It does not replace your own liability, pet, health, renters, homeowners, auto, or business insurance

We strongly recommend that:

• Walkers obtain their own liability or business insurance
• Owners confirm coverage under their homeowners, renters, pet, or umbrella policies

You are responsible for your own insurance decisions and coverage.

12. Disclaimers

The Platform and all content and services are provided on an “as-is” and “as-available” basis.

To the maximum extent allowed by law, we disclaim all warranties, express or implied, including:

• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Reliability, availability, or accuracy of the Platform

We do not guarantee:

• Continuous or error-free service
• That the Platform is free from viruses or harmful components

You are responsible for using appropriate security protection and backup procedures.

13. Limitation of liability

To the fullest extent permitted by law, the Company and its owners, officers, employees, and contractors are not liable for:

• Any indirect, incidental, special, punitive, or consequential damages
• Loss of profits, data, goodwill, or business opportunities
• Any personal injury, death, property damage, or pet injury related to services booked through the Platform

Our total liability for any claim relating to the Platform or these Terms is limited to the greater of:

• The amount you paid to us in Platform fees in the 3 months before the claim
• 100 USD

Some jurisdictions do not allow limitations on certain damages, so some of these limits may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless the Company and its owners, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use of the Platform
• Your pet or pets in your care
• Your violation of these Terms or law
• Your interaction with any other user

We may assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.

15. Intellectual property

All content on the Platform, including software, logos, trademarks, text, graphics, and design, is owned by or licensed to the Company and is protected by law.

You may not:

• Copy, modify, distribute, or create derivative works without prior written permission
• Reverse engineer, decompile, or attempt to extract source code, except where allowed by law

You retain rights in content you submit, but grant us a worldwide, non-exclusive, royalty-free license to use, host, display, and reproduce that content in connection with operating and improving the Platform.

16. Third-party services

The Platform may link to or integrate with third-party services (such as payment processors, mapping, messaging, identity verification, or background checks).

These services are provided by third parties under their own terms and privacy policies.

We are not responsible for:

• Content, actions, or omissions of third-party services
• Any loss or damage arising from your use of them

17. Termination

You may stop using the Platform and request account closure at any time, subject to completing any open bookings and obligations.

We may suspend or terminate your account or access, in whole or in part, at any time, for any reason, including:

• Violation of these Terms
• Risk to other users or pets
• Fraud, abuse, or chargebacks

Sections that by their nature should survive termination will survive, including payment obligations, disclaimers, limitations of liability, and indemnification.

18. Changes to the Terms

We may update these Terms periodically.

When we make material changes:

• We will update the “Last updated” date at the top
• We may notify you in the app, by email, or by other reasonable means

By continuing to use the Platform after changes take effect, you accept the updated Terms.

If you do not agree, you must stop using the Platform and may request account closure.

19. Governing law and dispute resolution

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules, except where local law requires otherwise.

Any dispute arising from or relating to these Terms or the Platform will be resolved:

1. First, through good-faith informal negotiation between you and the Company
2. If not resolved, through binding arbitration or small-claims court, as allowed by law and described in our separate Dispute Resolution / Arbitration section (if present in your jurisdiction)

If an arbitration clause is added later, that section would control specific procedures.

20. Miscellaneous

• If any provision of these Terms is found invalid, the rest remain in full force
• Our failure to enforce a provision is not a waiver
• You may not transfer your account or rights under these Terms without our consent
• We may assign our rights and obligations as part of a merger, acquisition, or asset sale